Customer Service
- Shipping & Delivery
- BSBestBuy use only carrier service(DHL,Parcelforce,EMS) to give our customers a smooth and swift shopping experience. Orders will be shipped only after full payment received. Customers will have a tracking number for their orders, normally can start track the item online one day after you have the tracking number. Please allow 5-6 working days for your item to arrive. However, for some reasons, sometime the carrier service could be a little bit slow. We have no power to effect how quick the carrier service should be, please be patient and thanks for your understanding.
- Privacy & Security
- BSBestBuy only use your contact information for your order update. We will never pass your details to any third party. The payment process handled by Paypal and Google Checkout, so BSBestBuy do not have any piece of your financial information. There is no any kind of risk for shopping with us.
- Returns & Replacements
- BSBestBuy have a seven-day free changing guarantee on all our products. If after receiving the products, you find any problem and do not wish to keep it, just contact us for the return address. Then we will arrange a replacement for you without any charge. Note: the product must be at its original condition.
- Ordering & Payment
- Your email and phone number will be used to inform you any of your order update. So please make sure you give us the right phone number and email address. We are not responsible for any delivery delay caused by wrong contact information. For payment, both Paypal and Google Checkout have a security check on your billing and shipping address, please have them right. If your payment failed on the security check, we will not dispatch anything to you.
